12 Days of Microsoft Teams | Day 2
5 Ways to Increase User Adoption of MS Teams
Welcome to Day 2 of PixelMill’s ’12 Days of Microsoft Teams’ series! Today’s tip is a roadmap to your team becoming a Team(s). Enjoy!
Lead by example | It starts at the top
Adoption of any new tool begins from the top. Whether we want to admit it or not, users are looking to your leadership as an example, and there’s nothing more demoralizing than hypocrisy. So, how do you ensure your Microsoft Teams roll-out is a success? Get leadership on board, ensure they understand the goals of the tool, how to use it, and the governance surrounding it. Then ask them not only to champion the tool, they must use the platform as well. This includes helping to enforce governance of course, while more importantly, they can directly drive adoption just by acting as a living example. Having trouble getting buy-in? Microsoft put together several resources including a PowerPoint presentation that gives you the tools you need to showcase this tool to your leadership team: https://docs.microsoft.com/en-us/MicrosoftTeams/planning-workshop-practical-guide
Create and Execute an Effective Adoption Campaign
Building hype before launch not only gets users excited about the new tool, it gives you an opportunity to explain WHY and HOW using this will make their job easier as well. Microsoft has a full kit of posters, flyers, announcements, and tips you can download for free and use in your adoption campaign. Download the kit from: https://www.microsoft.com/download/details.aspx?id=54244
Make expectations clear, teach them how to use it before, during, and AFTER launch
Microsoft offers many free resources to help you build an end-user training program. The key to your organization’s adoption is tailoring your training to your company culture, specific use cases, governance, and goals. Your company culture should transcend to all tools, and you should incorporate as much of your company culture in the way you utilize Teams. If you already have specific expectations about how things should be done or communicated, you want to ensure there is consistency within Teams as well. Your company’s mission and core values should help inform every decision you make in setting up Teams and it’s your job to ensure your users fully understand how using the tool will help them accomplish your organization’s most important goals. There are many ways to achieve the same goals using Teams, and you want to be sure you are clear about the way you expect your users to use it. Once you get your adoption rate where you’d like it, that doesn’t mean your job is done. Ongoing training is crucial to keeping users engaged and effectively using Teams. Check out Microsoft’s free training resources here: https://docs.microsoft.com/en-us/MicrosoftTeams/enduser-training
Make it fun
- Make an event of it
This tool could be a game changer for the way your team communicates, collaborates, and executes daily. So why not celebrate that with a launch party? This shows your leadership is invested in the solution, allows for some solid face-to-face time for the teams to ask questions, and of course adds an element of excitement, intrigue, and fun.
- Gamify It
Consider incentives for champions and highly active users.
- Gifs are Teams’ Greatest Gift to Social Enterprise
A picture’s worth a thousand words and Gifs take it to the next level. When to Gif? There’s a time and a place of course. So, set expectations and make them clear. If you’re planning to use Teams externally, you can set Gifs to only be accessible through internal teams/channels.
Encourage feedback, show you’re listening, and act on it when logical
Create an easy way for your team to provide feedback and truly listen! This doesn’t mean you have to act on every request, but showing that you are listening can be instrumental in getting buy-in and encouraging ongoing use.
If your organization is already using Yammer, this can be used as a feedback forum. If not, you can create a team in Teams to gather feedback and share changes that come from the user’s feedback. Forms also offers a quick and easy way to create and send surveys.
Clear guidelines, straightforward training, consistency in leadership’s use and enforcement, a thorough feedback loop, and a dose of fun is the recipe for high adoption for MS Teams.
Have you launched Teams yet you’re not seeing the adoption rates you were hoping for? PixelMill can help! Contact us today to learn how we can make your Team as effective as possible.