Santa’s Inbox is Full | Why you should be forwarding emails to Teams

My oh my, with so many kids emailing Santa these days, his inbox is always overflowing. One of the best ways Santa can ensure the elves know which toys to build is to forward his email to the correct elf channel in Microsoft Teams. Sarah wants a new VR headset for Christmas; Santa can forward her email to the VR team, where they can then make sure Sarah gets her gift. Delivering the email to Teams makes it easy for the VR team to comment on the request and more easily track it vs. looking for it in an overflowing email inbox.  

How can forwarding email help you and your team?  

  • Provides Transparency 
    • The entire team can see the message, and it’s easy for multiple people to comment and take action  
    • Avoid team members dropping off a critical thread and keep information in one place  
  • Pulls essential information into your workflow 
    • You can more easily track action items   
    • Disseminate critical details to the right team members  

How to forward an email to Microsoft Teams:  

There are currently two ways to forward an email to Microsoft Teams.  

1. Get the email address of the channel.  

In the channel where you want to send the message, click on the three dots (context menu) and select ‘Get email address,’ copy the address that pops up, and in Outlook, forward the email to the address. The email is then sent to the channel, and the team can comment or take action on the email.  

2. Get the email address in Outlook.  

While this is a great option, in theory, we’ve found this method to be a bit buggy. In Outlook online, in the email, you want to send to Teams, click the three dots (context menu), and select ‘Share to Teams.’  

This brings up a popup and a share to link where you’ll forward the email. While Outlook does a decent job of pulling in recent locations, it sometimes has difficulty pulling in the correct channel.   

Internally at PixelMill, we’ve found it easier to grab the correct channel link in Teams and then forward the email vs. ‘Share to Teams’ link in its current state.  

To Teams an email you must forward and dreams you will make

Make life easier on the elves this year, and ensure that Sarah gets her coveted VR headset this year. Forwarding emails to channels in Microsoft Teams is an excellent way for team members to collaborate and track action items. Lighten up their inbox and give the team the details they need in their workflow.   

Is your organization ready to take your Microsoft Teams usage to the next level? Chat with one of our Microsoft Teams Jedi masters today. 

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